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Flew with them in August as LGW suits better than LHR - found the service fine - meals ok (TG are better), but fair for the price and certainly were very generous on the drinks. International staff service the flight - so pretty much any language covered - vey friendly. May be worth asking sit nearer the back on BKK-AUH leg as were lots of bratty kids.
Didnt rate AUH airport much - electronics duty free didnt have much by way of latest gizmo's and whole place like a giant doughnut with 2nd rate air-com they really need a new terminal like Dubai, but stop-over not very long 2-3 hours.
In absence of convienient if dicey Phuket Air direct flight to LGW - would use Etihad again.
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