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Originally Posted by gez
SP2???? ...
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Find the "My computer" icon on you're desktop. Click on it with the "other" mouse button, so that you get the pop-up menu. Choose the "properties" menu item... a window will appear which will tell you what System software you have.
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Originally Posted by gez
Where do I find it, what do I do?
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Start Internet Explorer... Goto the "Tools" menu, and choose the "windows update" menu item. This will take you to the Microsoft web site, find any service packs and patches you need, decide the correct download order and download/install it for you.
Bear in mind that there may need you're origional Windows CD, there may be a lot of stuff to download (10 to 30 Meg) and that you may have to restart you're machine (several times).
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Originally Posted by gez
There is antivirus installed, can't remember the name but it is a famous one (avg?).
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If a virus came out after you're Antivirus program was updated, then you are (almost certainly) not protected against the virus.
Good Luck!