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Originally Posted by odysseus
I seem to be missing something here. 
I have come to understand (& agree with) the wisdom of keeping your cool in the face of heavy provocation, most especially in LOS. How then do you account for the fact that the Thai staff in this situation had no hesitation in going into one - ranting and shouting, accusations of theft etc. Where's the much vaunted 'smiling' face of Thailand in this situation?
Odysseus |
To be honest I would think this is a very rare case, I have never witnessed behaviour of this kind by any hotel staff in 7 trips to los.
Like I said before, this is obviously a very unprofessional hotel and sounds like the staff + the manager are completely ting tong. I just think it would have been better handled by Wildone if he had not lowered himself to their level - shouting, screaming etc..
With many onlookers as described in his original post, I would think he would have gained face while the receptionist lost a lot of face if he remained very calm and just smiled at her, while she demonstrated this childish and unprofessional conduct.
Perhaps it was her time of the month ? Who knows..? But I have not heard of anything as mad as this before to be honest, over something so small.
It's all a bit odd really isn't it ?