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Originally Posted by sandymellis
I've received an email from ebookers that my 19.50pm Etihad flight from Bangkok to Abu Dhabi (on route to Gatwick) on the 15th April has been cancelled. I've not been given an adequate reason for the cancellation other than "due to technical difficulties". I'm now having to fly back at 7.40am on the same day arriving in Heathrow instead of Gatwick. I'm also arriving home at 4.30pm on the 15th April instead of 06.55am on the 16th whcih also means that I have to stay overnight in London as I have a Connecting flight from Gatwick to Aberdeen which leaves at 4.25pm on the 16th. Is there anyone other BM's that are also flying with Etihad and have had simiar experiences? I guess that is the problem booking with a "cheaper airline"
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That is an amazing excuse to give you for cancelling a flight.
Its almost 3 months away,so unless they have severely overbooked I can't believe this one.
It has put you in a poor position and I would be looking to ebookers to come up with an alternative flight to compensate.
Have you got an annual travel insurance in force you can claim on?
I think I would be ringing ebookers first thing Mon morning for some solutions.
I have nothing but praise for my experiences with Etihad so I'm surprised to hear this. The only reason they are cheaper is because they are the national airline of the UAE and therefore have all the fuel bills paid for,hence they can offer cheaper flights and build a bigger customer base.
There should be other flights from BKK to Abu Dhabi that would enable you to make your connection to Gatwick. ebookers should find another flight for you.