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Originally Posted by ToTheBeach
Another time.... called them to see if enough seats available for a late arrival on the airport and to book my tickets there. Got instructed to be not later than 1 hour before departure at the check in desk, ample seats available. Was in the company of my sister and her husband. Was there in time. It took the lady on the desk 20 (!!) minutes to deal with someone in front of me at the check in. By the time I walked up it was 59 minutes before departure. They refused me on the flight because of that. All kind of excuses were made as: everybody already checked in, not true, manifest already finished, not true, captain refused you because you are late, not true, the stationleader made the decision, not true..... After long discussion with the station leader the excused, mistake was made and he knew nothing about the problems and excuses made why I could not make the flight. By that that time flight left already.............. But my sister and husband were on the flight!
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Again, not really a situation specific to AK. Some airlines have a hard closeout built into their systems. Which means at a predefined time, in case looks like 60 minutes, a flight is closed to new sales. Of course this can normally be overriden by a supervisor.