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To some extend I agree with what you say.
If this was on a major airport with well defined seperation of reservations and operations, I would agree. In the case of Air Asia on Phuket Airport you will see the same people handling reservations and operations. There is no seperation as such at all. Also the system used for in the Air Asia office and the actual check in desk is linked. Furthermore, office and check in desk are manned by a few people of who several carying walkietalkies to communicate directly between the different locations (Office/check in/boarding gate). It was also very clear that both times they had to agree that mistakes were made.
In my opinion this airline is very amateurish in its operations. They think to come away with a lot by having you believing that you have a cheap seat so you have to put up with some inconvenience.
Unfortunately there are many more people out there with similair stories. The list of people who I know and not want to fly with Air Asia is getting longer and longer. Included in that quit a few Phuket based people who frequently travel to Bangkok.
As I just purchased a business in Patong, more about that later.., and still run a business in Bangkok I will travel very frequently between Phuket and Bangkok. Due to the inconveniences described I choose to fly with other airlines as THAI or Nok.
It is unfortunate that Air Asia difficulties to disclose the problems they have. It all starts with the tight schedule they have to turn around planes. This of course to reduce costs.... The schedule does not allow for any minimal delay during the day. Any delay in the morning will still be there in the afternoon. Without a perfect organisation and no other negative influences the schedule could be met. But in reality.... Most of the later flights of Air Asia are always delayed....
Information towards the customers/passengers might help a lot. Why does Air Asia not displays the actual deoarture time when known on the departure terminals on the airports? Why they keep changing the departure time when it is well known that previous called times were not realistic? (Last flight we were waiting for a plane to arrive from Had Yai. Yhey kept pushing the departure time by 20 minutes. At gthe moment that plane left at Had Yai they knew the arrival time at Bangkok and the minimum time needed to turn around that plane. So why not give that time instead of having people lining up up to 3 times ready for boarding?)
They lost my business................
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