|
Must admit I misjudged their promptness in replying :-) They just sent me the following which explains a bit:
Dear Valued customer,
We would like to apologize at this moment in time in not being able to process your international credit cards. Currently we are in the process of rectifying the credit card fraud system to be more effective. Therefore, we can presently process only the domestic Thailand issued VISA/MASTER cards on our system.
The new system being process is a new system that can protect you and us. Credit card frauds are on the increase, and many legitimate customers of ours (who had their credit cards stolen) are now using the cards to purchase tickets. Even with the world class booking system such as ours, there are still many cases of such activities being recognized. That is the reason why our new anti-fraud system will be in place soon. Mean while, we would like to apologize to you if there’s any inconvenience on your part in trying to book our flights. Once our new system is place, international credit cards booking can resume as normal. Again, we would like to apologize for this inconvenience.
How to continue from here?
For Thai domestic customers; please call our call center at 1318 (operating hours :8.00am – 5.00pm) Our staff would assist you with other payment alternatives such as 7-11(Counter Service Plus) or at ATM belonging to Siam Commercial banks, Krungthai Bank. From there you will receive a booking code once the transactions at any of the outlets have been completed. That’s all you need to get before taking your flight.
For Over seas customers
For over seas customers who continue to wish to make a booking with us, please kindly submit the following documents to our Customer Interaction Center staff via 662-286-9830 or call our CIC at 662-627-2622
1) Copy if the ID card of the credit card holder
2) Copy of the front page of the credit card that you wish to order Nok Flights
3) CVV number (the last 3 digits on the back of the credit card.
4) Name/ contact number / email address.
Once all the documents are completed our staff will complete your reservation and payment.
Once again, we would like to apologize for any inconvenience. Please do not hesitate to contact us via the above email address or telephone number if there are any questions pertaining to the reserving your seats on Nok air.
Sincerely Yours
Nok Air management.
|