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Never liked holiday Inns to be honest... They like to call themselves a high 4 star but IMHO they are a good 3 star hotel charging 4 star prices and giving 3 star services. Although i must admit what they've done in refurbishment post tsunami is quite nice. I often have a drink at the terrazzo bar, nice atmosphere, open air and you can watch the people go by or look out onto the beach. Didn't know about the super unfriendliness towards guest. You can find nicer hotels for a better price that are guest friendly, so i wouldn't recommend the Holiday Inn.
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