Quote:
Originally Posted by stevem
Well technically not really, its more of an intention to carry you, though in most cases you will be provided the service as expected. Where that service cannot be provide, for whatever reason, be it weather or even the carriers own fault, the carrier is under no real obligation to provide assistance.
However most major airlines do assist where possible, really only to limit bad publicity and ill feeling from the customer. Its more of a goodwill jesture from the airline.
Its a fairly common misconception, that once you have a ticket, you have to be provided the service you purchased.
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It was impression that the questions was asked in the context of a booked and ticketed fare and keeping the original itinerary:
I copied this from one airlines Contract of Carriage:
No increase will be collected in cases where the ticket has been issued prior to the effective date of:- a change in the fare level,
- a change in conditions governing the fare,
- a cancellation of the fare itself.
provided that:- The originating flight coupon of the ticket was issued for a specific flight at the fare in effect on the date of ticket issuance (i.e. no open tickets)
- The originating flight coupon of the ticket is not voluntarily changed at the passenger’s request after a fare increase has taken effect.
I don't know whether this is true for all airlines, however, I have successfully challenged more than one one the above statement. I am fully aware that airlines will try to get around their own rules when they can (if it benefit them).