Quote:
Originally Posted by urtheman
All you can do is make sure other staff are fully trained so they can all perform most of the same duties when others are sick or quit.
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While that is good advice there are some things that you dont easily 'train' in..
Really good cooks / chefs have a skill and flair.. Thats a special thing and not too easy to train in.. Also Crustys Chef or now ex chef had a high customer service attitude, he would always check that customers were happy with thier food and everything was up to standard.. Finding a Thai with high customer service mindset is again a nice rare find and what lets so many otherwise good places down.
So many times simple ordering of food, getting the order right, and getting a bill becomes a customer service nightmare and hassle that spoils the enjoyment of a place.. 9 times from 10 its from incompetent and or plain lazy staff.