Now I have returned, I can explain the problems I was having with my Qatar Airways flights booked through Expedia.
Just to recap, I had been informed 6days before leaving, that my return flights had been cancelled and rescheduled by Qatar, and in turn it meant my Air Asia connection from HKT to BKK was useless and I had to change it.
I had asked Expedia to find something else for me, but the prices had rocketted between booking in Sept, and leaving and nothing was available for under £1000 single trip back home.
So I get to London Heathrow, ready to tear into Qatar Airways to demand to know why they had put 6 of us on a return flight from BKK at 08 35 when there was an evening flight at 20 10. If I could get that flight, there was no need to change my Air Asia tickets then.
I was taken to ticketting, and after bringing up my booking on their PC I got the news.
They had informed my agent, Expedia, at 12 32pm on 6th Dec 2006 that my flight would be changed and would I accept that change. They accepted the change
but the stupid fools forgot to inform me until 6days away from leaving!!
Naturally as you can guess, there were no seats availble on the later flight I wanted.
So, Qatar were not to blame, but its down to Expedia, and I have got some big issues to deal with.
Firstly, we lost a day and a half of our holiday by having to leave on 15/4 instead of 16/4. It cost me 14k baht to change my Air Asia tickets (another sad story to come) we had to sleep in the airport from 1am until checkin at 05 30am. I had to change my airport pick up by a day, plus I spent a long time in ticket agencies and on the phone to do all this.
Expedia are going to pay big time for this, and although they may argue that I only booked to BKK return with them, that one return flight changed all my plans and they didn't tell me!! I will update when I hear their reply to my claim I intend to hit them with.