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First thing I would do.. Contact your credit card company and inform them immediately of a dispute..
CC your visa dispute resolution people into all comms.. Make it clear they A) cost you money B ) cost you valuable holiday time C) were 100% at fault for the lack of comms D) you paid for a flight at a set date and time, they did not provide that service.
Your CC company can pull the whole payment and given that info probably will.. With the amount of people that flew you could actually do well out of the hassle (as you should IMO.. Bad service providers deserve all the costs and problems they get)..
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Men have only 2 emotional states, hungry and horny.. So ladies, if you see me without an erection, make me a sandwich.
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