This one has to take the cake..
Sat morning my net goes south.. No support over the whole weekend.. Usual run around from the central call center etc..
I have the mobile number of the head tech down here and having slipped him a purple note a few times he generally answers my calls on the 3rd or 4th consecutive ring
So 8 am I start calling him.. When I finally get through (he bothers to answer) he says "ohh yes, we changed settings this weekend, go into your modem and set it to PPPoE instead of PPPoA" this done I am instantly back online..
This has to have happened to EVERYONE on the TOT system in my area.. Not only dont they inform you, they dont call, email or anything.. They pick the start of the weekend to do it leaving everyone in the dark until Monday morning !!! They couldnt plan it to be more inconvenient !! No concern for customers service in the slightest, just start flicking switches and see what happens.