[alibaba]

I flew with them in August.
At check in @ Gatwick they informed me that they had no record of us on their "list" and that we had to go to the Air Phuket desk, which we did. A queue of 43 other people with the same problem gradually drew up behind us.
They told us that we would have to wait until everyone had checked in before we would be allowed to. ie. we were on standby. btw i'd booked the tickets 3 months previous.
30 minutes before the flight time they checked me in. i don't know if all the other 43 got seats. Their excuse was that the agent hadn't confirmed with them 7 days before the flight. On arrival at B/KOK I tried to confirm the return but they had no record of my booking & advised me to try when i arrived Phuket. In Phuket they had no record & & said i should have sorted it in B/Kok. i spent a lot of time while on holiday trying to confirm but with no luck. When we arrived at B/Kok to return home 3 weeks later i still didn't know if we had seats. After a similar fiasco as at Gatwick we did get on the flight. The plane, a 747 was ex Singapore Airlines & about 30 years old.
Other than this the service was basic but at the end of the day they did get us to LOS and didn't lose our luggage etc. & they are cheap. Also the flight was advertised as non stop to B/Kok. It is going out but what they don't tell you is that it stops in Dubai on the return flight. You stop for re-fueling for about 1 hour & are not allowed off the plane. AS THE SAYING GOES, YOU GET WHAT YOU PAY FOR.
I would only use them in the future if i couldn't get a flight with a decent airline @ a reasonable price. ie. If I was desperate.
Anyway, Good luck and I hope you enjoy your trip.