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This really is a terrible tragedy and my thoughts go out to all the victims friends and relatives.
I agree with the previous posts that we should not blame budget airlines, I'm not sure what the statistics are but don't believe the percentages of accidents would be much higher than the main carriers.
Where these airlines do let people down is in customer care. My daughter and her friend were due to fly back to Singapore last night (both British girls in their early 20's). As far as JetStar were concerned they offered zero help and told them that if they wanted to get back on Monday they would have to go off and find a computer and buy a new ticket online for 3,000 Baht. On top of the tragedy this really is a shocking attitude, I understand the airport was in chaos last night. I've not heard from them since about 10pm last night and have no idea if they found suitable accommodation or if they have been able to buy another ticket.
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