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Wazzo, does not suprise me what you are saying about Jetstar, as I think they are now affiliated with Qantas here in Australia and were just awarded the prize for the worst domestic carrier in Australia.
They have also had a lot of problems with their Asian flights with delays etc since they started up late last year.
They have a bad habit of cancelling planes at the last minute if they are not full, and putting passengers from those flights on the next days ones. No question of compensation or hotels for people who do not live locally, much the same response to their problems that your daughter experienced.
They have had a lot of bad press over this over the last 6 months.
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