[barfly]

I've just been reading a first-hand account of what it was like to be caught up in in the tsunami by someone staying at Kamala beach. After a quite harrowing account with lots of thanks to various people who were incredible with the help they gave he finishes with the following and it's the last time I'll use Air Asia:


"Finally NO-THANKS to Air Asia who wouldn't allow us to use our return ticket without paying a surcharge/buying a new return ticket for not being able to travel for lack of travel documents and who didn't let us board the 7am flight which was delayed to 2pm while we checked in for our 1.30pm flight at 12 noon resulting us needing to stay on at the airport till our flight left at a very delayed time of 8pm (without periodical information so that passengers could find a hotel room nearby to rest) and whose offer of the use of a wheelchair at KLIA came with a demand of RM12 without any prior notice. This would be the last time I'll be travelling Air Asia and if any of you guys who need to make schedules stick better think of other airlines which are more compassionate"