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Yeah it's an Aussie airline and I'm an Aussie but I prefer not to use them when ever I can avoid it(I have to use them domestic as I have no other choice from my town)...
I have had some bad experiences with them mainly in the booking side of things and a lot of wasted time - also a bad experience on a flight from Perth to Singapore once many years ago(1980's)...
Their staff are generaly very good as are the aircraft...
for international flights I use either Singapore Airlines(the best) or Thai air...
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