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Speaking about the nonstop flight, you guys keep us posted...to me the time saved is a big deal! I can't wait...I can do without my stops in japan and most certainly the time saved is well worth it. That plane is a lot more comfortable than the 747's so it should be a great trip....besides I personally prefer flying thai air...Looking forward to getting a report.
What you really need to do in order to get any big attention is to document it, write a letter explaining what took place and send it to the highest person you can..just make sure you get a name and send it directly...company officers only. You would be suprised what you can get from sending letters of complaint.
Phone calls to get imediate resolve, but for any compensation..it will usually only come after sending a well written letter. Using wording that points out you have never had issues with competing airlines would be on my list, droping the hint that I make at least two -three trips each year... well just my thoughts..do as you wish.
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J.K. Livin
Heywood
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