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keeps copies of the letter that you sent and if you get no response after a while see if you can find someone else at the company to send it to. Try to get any kinds of records that you can for the 2 transactions also. See if you can find a consumer advocate group that also might be able to give you some info as to what to do if you do not get any satisfaction.
Good info from other BM's. Upgrades are usually the way they try to compensate people.
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