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I have flown with BA once and after that experience (about 8 years ago), vowed I would never fly with them again. Maybe they have changed and woken up and realised that they can no longer treat their customers badly as people have left them and used other carriers.
They were and maybe still are an arrogant company. 8 hours in Heathrow is no fun. Easiest place to go is central London - get on the underground (Piccadilly line).
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