Phuket Thailand

barfly · #1 06-11-2005, 03:14

Heard loads of complaints while over recently about Air Asia cancelling peoples flights by SMS a day or 2 before they were due to fly.
Also Nok Air now being called "no-care"!

Nicke · #2 06-11-2005, 04:43

Do you know what routes people complain about?

stevem · #3 06-11-2005, 05:21

It always surprises me when people complain about a service or lack there off, which they have paid next to nothing for, its the old saying, "You get what you pay for"

barfly · #4 06-11-2005, 05:37

I was ok with TG but people other people had their Udon Thani to BKK flight cancelled at very short notice. Sounds like it could be any route from what they were saying.
No matter how little you pay you expect a minimum level of service.

Sirgezza · #5 06-11-2005, 05:54

Quote:

Originally Posted by barfly

I was ok with TG but people other people had their Udon Thani to BKK flight cancelled at very short notice. Sounds like it could be any route from what they were saying.
No matter how little you pay you expect a minimum level of service.

I agree with that last statement.

I believe that new laws in the UK will force Low Cost Carriers to pay higher compensation for cancelled/delayed flights. The LCCs in turn say that they will have to put their prices up because of this. But if that then reflects a true cost of providing the service then maybe the service will improve.

I don't see the point of airline companies trying to provide a service at impossibly low fares.

Nicke · #6 06-11-2005, 05:58

Ok, Udon Thani to BKK is probably not a very busy route.

Phuket-Bangkok, Phuket-Kuala Lumpur has worked fine for me and one time it was delayed 30 minutes or so, and for the cheap ticket I get I cant complain.

But I fully understand those who get a flight cancelled, must be very disappointing.

JohnP · #7 06-11-2005, 09:54

Quote:

Originally Posted by stevem

It always surprises me when people complain about a service or lack there off, which they have paid next to nothing for, its the old saying, "You get what you pay for"

Steve I could not agree with you more. Air Asia and the other LLCs have saved me literally hundreds of thousands of Baht over the past few years and have allowed me to travel Asia at a whim. You can not pay 25% of the large carriers ticket price and expect the service to be the same, and yet 90% of the time you will find that they do manage to match the large carriers service.

<analogy>
If you decided to save 75% of the airport-hotel taxi fare by taking a motorcycle taxi do not complain about the bugs in your teeth.
</analogy>

aussie dollar · #8 06-11-2005, 13:12

have had 2 cancelled flights airasia
2 days notice
Phuket-Kuala Lumpur in april
Kuala Lumpur-Phuket in march

Coolhand · #9 06-11-2005, 13:22

Quote:

Originally Posted by JohnP

If you decided to save 75% of the airport-hotel taxi fare by taking a motorcycle taxi do not complain about the bugs in your teeth.

Brilliant!

barfly · #10 06-11-2005, 15:41

Quote:

Originally Posted by Coolhand

Brilliant!

But if you take the motorcycle you know what you are getting in advance and are obviously prepared for it and accept it. If you book a plane seat you at least expect it to take off. The cheap price should only be because of other things which you know about in advance, eg older aircraft, no meals, poorer flight times etc.

Coolhand · #11 06-11-2005, 15:59

Quote:

Originally Posted by barfly

But if you take the motorcycle you know what you are getting in advance and are obviously prepared for it and accept it. If you book a plane seat you at least expect it to take off. The cheap price should only be because of other things which you know about in advance, eg older aircraft, no meals, poorer flight times etc.

Its say quite clearly in their terms and conditions:-
9.1 Schedules: We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

9.2
Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
(a) carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
(b) should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom; or
(c) make a refund to you in accordance with these Terms & Conditions.

9.3 Sole remedies: Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (c) are the sole and exclusive remedies available to you and we shall have no further liability to you.

barfly · #12 06-11-2005, 23:49

Quote:

Originally Posted by Coolhand

Its say quite clearly in their terms and conditions:-
9.1 Schedules: We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.

9.2
Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
(a) carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
(b) should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom; or
(c) make a refund to you in accordance with these Terms & Conditions.

9.3 Sole remedies: Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (c) are the sole and exclusive remedies available to you and we shall have no further liability to you.

I would be amazed if every airline in existence did not have the same cover-all clauses. It still doesn't help the poor sods whose plane doesn't fly and they miss onward connections to KL, Indonesia etc for which Air Asia will not accept the blame.

Coolhand · #13 06-11-2005, 23:59

Quote:

Originally Posted by barfly

I would be amazed if every airline in existence did not have the same cover-all clauses. It still doesn't help the poor sods whose plane doesn't fly and they miss onward connections to KL, Indonesia etc for which Air Asia will not accept the blame.

you pays your money & you take your chances!

louiswhitehouse · #14 07-11-2005, 19:45

i don't think you can beat bangkok air for reliability when it comes to internal flights. i've used them many times and not once have i been a second late and the service at the air port and on board has been superb. i good a flight for me and my my mate leaving from Pattaya (U Tapao) on 30th dec to sumui rtn on 2nd jan for THB 5000 each. not to much money really, i'm going for new year i think it's a great price. i hope it's on-time and not cancalled now i have said this. 555555

barfly · #15 07-11-2005, 23:52

A few people knock Bangkok Air but I've never had a problem with them, though they do seem to be more expensive than most.

stevem · #16 08-11-2005, 02:27

Quote:

Originally Posted by barfly

A few people knock Bangkok Air but I've never had a problem with them, though they do seem to be more expensive than most.

Thats because Bangkok Air is not a low cost carrier.

aussie dollar · #17 08-11-2005, 03:13

only use bangkok air internally
great airline never had a problem
dont fly same routes as airasia

barfly · #18 08-11-2005, 05:21

Quote:

Originally Posted by stevem

Thats because Bangkok Air is not a low cost carrier.

No-one was claiming it was, just saying that I've always had a good travel experience with them.

stevem · #19 08-11-2005, 05:23

Quote:

Originally Posted by barfly

No-one was claiming it was, just saying that I've always had a good travel experience with them.

My reply was to your statement, that they seem to be more expensive than the others. I agree with you Bangkok Air are good.

Bobby · #20 09-11-2005, 13:49

I used Air Asia 2 times on BKK-HKT route. First flight was on time but the second one had 1 hour delay (thank God otherwise we missed the plane due to awful traffic jam). So I don't have to complain about Air Asia. 299 B for a one way Bangkok-Phuket flight is a great deal!
I travelled with Bangkok Airways plenty of times on various destinations (CNX-THS, BKK-SMU, HKT-UTP, HKT-BKK). I like their ATR-72 but I really hate their Boeing 717 that I think too noisy. On the BKK-HKT route, I rather prefer paying a few hundreds bahts more, fly with Thai and get my miles or fly with Air Asia for a lower fare. Service is very good with Bangkok airways. They offer now refreshments to all their passengers in airports. And I think their hostesses are more cute than the ones from THAI ;-)
Thai Airways is one of my all time favourite airlines. I used their services on domestic routes (mainly BKK-HKT) and had never a delayed or cancelled flight, only one rough landing in Phuket one time.
I never used Nok Air ("No Care" as people used to say) nor Orient Thai and would rather avoid Phuket Air.
Regards,
Bobby