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#36
11-01-2006, 00:33
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:)
A bottle of water ? Fcuk it
 Snide remarks I can't stand though and it makes it worse when it comes from a "professional" service person. Luckily I understand a few bits here and there so I can answer in thai ( sort of ) and that always seem to throw them off a bit... I was walking down sukhumvit heading for pizza hut on my last visit and doing so I'm passing a building with 5-6 bars inside, 2 girls were doing the best to hijack me but I would have none of it as I was in a hurry and I politely shook my head and said no thanks, in english that is 1 of the girls then made some remarks in thai to the other girl and as luck would have it I understood what she was talking about so I replied but swapped some "words" to a different dialect but basically saying the same. On doing this I didn't even slow down as I had a craving for pizza and my gf was waiting in the hotel. Arrived pizza hut, got my pizza and chuckled on my way back and sure when I was passing the girl in question, she apologized and I swear she turned red Guess they just get too used to farangs not understanding and when caught they get emberassed or in OP's case will just yell louder....or both 
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#37
11-01-2006, 01:59
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There was an senimar I attended many years ago, it had to do with understanding or thinking about the fact that the person your dealing with may have had a worse day than you. The coarse taught people how to difuse situtions, I later became a pro and it has served me well for dealing with people in general.
Things escalate, one party is already upset...maybe not even about you...just having a bad day...then here you come...yet another guest saying they didn't use something in order to get out of paying for it...even if its not true it was her perception that it was true...so no amount of yelling is going to get her on your side, think about it.. I would be thinking damn I helped this ba stard out of a jam by letting him stay...when I could have made it easy on myself and told him to feck off...now I have to listen to complaints about an extra 50bt. Then here is you...I'm already ticked...the fecking switching rooms thing is pissing me off...my gf's *****ing because I didn't book enough days, and to top it off I get a front desk girl giving me shits over 50bt for water that should have been free....so these two meet and the clash of heads begins. I understand the situation and I'm familar with Patong Villa..I like the place and the people there, but the girl upfront is a bit of a nitwit when it comes to numbers, be it by design or just the way she is does not matter to me because talking has always worked things out for me and no matter what I would never argue over such small detail...Principle is fine..but TIT overrules most things. I'll continue to stay at Patong Villa but always watch my bill...just like anywhere else mind you.
__________________
J.K. Livin  Heywood
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#38
11-01-2006, 04:13
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I was also treated very badly by the Patong Villa staff. I thought they had some sort of personal issue with me but it seems they treat others the same way. I was also charged for drinks from the fridge I had never had. The cleaning and catering staff are good the management and reception staff are awful. After the post from the second BM treated so badly as well I will never stay there again.
Quote from my original post in December: http://www.phuket-info.com/forums/ac...w-rooms-2.html Quote:
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#39
11-01-2006, 04:29
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If this is a problem, then put it in writting and address it attention of Khun Surasak. He is the owner, and is a decent guy. Whether it actually gets to him or not is another story.
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#40
11-01-2006, 07:09
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I stayed at Patong Villa in feb 2005. I had to contact Surasak about joiner fee that the staff wanted to charge me. I had to print out a e-mail from Surasak that i was promised no joiner fee and show the staff. They also wanted to charge me more for the room when a wanted to stay some more days longer. Surasak solved that for me.
But I got one big suprise when I payed for the minibar. I am sure that I was overpaying, but what should I do? I payed. Surasak´s e-mail: info@patongvilla.com repeter
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#41
11-01-2006, 16:13
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If Surasak got so many remarks about his staff, he must know something is wrong. So why doesn't he take action.
Or maybe he orders them to do it that way. And if somebody objects he aranges it. Good for him: no objections is some extra money. Objections, he fixes it, gets a good name and he can tell it is not his fault. Seen that in other hotels also. Owner gives the orders, if complaints she answers she didn't know it (she knew) and she fixes.
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#42
11-01-2006, 16:16
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Quote:
Perhaps he doesnt get all that many, if everyone that had a problem emailed him, then he would probably do something about it. But remember TIT.
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#43
11-01-2006, 17:44
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El cheapo. You should have just considered it a cheap tip. If something as small as a bottle of water on you bill gets you all that worked up I can not see how you could even have a good time anywhere.
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#44
11-01-2006, 17:48
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I wasn't there, but I suspect that the bottle of water is completely beside the point. Yes, its not worth the hassle, but I suspect the attitude of the staff would have had me blowing my top eventually too. I don't take kindly to being called a thief or a liar, in Thai or in English.
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#45
11-01-2006, 18:06
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Quote:
 Anything more you want to say....?
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#46
11-01-2006, 20:33
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#47
12-01-2006, 02:23
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I can certainly sympathise with Wildone as although we are only talking about being ripped off by 40 baht or so, it must have been quite insulting to have somebody shouting at you like that in front of other guests, calling you a thief and a liar etc..
But I don't think you were able to keep your cool Wildone and this is where the situation escalated to the point where they wanted you thrown out the hotel. As far as I can see you only made 1 mistake yourself, which was shouting back as this is not going to solve anything, again I can understand your anger but it is far better to keep a cool heart in los (jai yen yen) no matter the situation you are faced with. Rather than shouting back, I think you would have achieved a far better outcome to this if you had quietly and calmly requested the manager, then once the manager arrives, ask to speak to them privately. Once you have them in private, you could have explained the situation, that you are being charged for something you feel is a mistake, at this point however, tell the manager that you will pay this fee for the water as it is a small amount and are prepared to let it go. Then tell the manager about the behaviour of this member of staff, how they had treated you in front of other guests in what is an extremely unprofessional manner - but TIT as we always have to remind oursleves. I agree with other bm's who have said that you would be better to let this drop now and move on, put it down to experience, also a thanks needs to be said for letting us know how unprofessional the staff are at this hotel, at least we can make more of an informed choice wether to try it out or not. If you are faced with anything like this again, don't forget ''jai yen yen'' and try to smile in anger like the thai's do rather than shouting and bawling, I'm confident you will get better results this way.
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#48
12-01-2006, 05:11
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double standards?
I seem to be missing something here.
 I have come to understand (& agree with) the wisdom of keeping your cool in the face of heavy provocation, most especially in LOS. How then do you account for the fact that the Thai staff in this situation had no hesitation in going into one - ranting and shouting, accusations of theft etc. Where's the much vaunted 'smiling' face of Thailand in this situation? Why is it OK for Thais to lose it yet if falang does so he risks loss of face, is considered a barbarian and might well end up in the monkey house? I had a similarly unpleasant encounter on my 1st tour. I was staying in Patong Bayshore on Rat u Thit and had no complaints as I didn't know there were any GF hotels so paid up cheerfully each evening, 300Baht IIRC. On my last evening, wanting to avoid the sometimes slightly uncomfortable ritual of paying the joiner fee when we came in at the end of the night, I had the clever idea of paying in advance before I met TG and so we could go straight to the room without lingering at reception - sorted. Worked a treat until the morning when a different receptionist tried to charge me again for joiner. Kept cool and when I couldn't get her to understand asked for the manager, unfortunately a different assistant manager from the one on duty the night before. I can see the point of view of OP as things got rather nasty for me also i.e. accusations of dishonesty etc.  However I managed to stick to my guns and eventually the original assistant manager was contacted and confirmed my version of events. No apology was offered and I must admit it left me a bit miffed at this particular hotel but put it down to experience and now know TIT. Still begs the question - if losing your temper in public is considered such a loss of face in LOS, how come all these stories of Thais doing so ( and getting away with it apparently)? Just my thoughts Odysseus
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#50
13-01-2006, 04:24
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To be honest I would think this is a very rare case, I have never witnessed behaviour of this kind by any hotel staff in 7 trips to los. Like I said before, this is obviously a very unprofessional hotel and sounds like the staff + the manager are completely ting tong. I just think it would have been better handled by Wildone if he had not lowered himself to their level - shouting, screaming etc.. With many onlookers as described in his original post, I would think he would have gained face while the receptionist lost a lot of face if he remained very calm and just smiled at her, while she demonstrated this childish and unprofessional conduct. Perhaps it was her time of the month ? Who knows..? But I have not heard of anything as mad as this before to be honest, over something so small. It's all a bit odd really isn't it ? Last edited by butterflyblonde : 13-01-2006 at 04:26.
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#51
13-01-2006, 04:50
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maybe you're right but my reply to the OP was cause i'd had a similar bad experience at a different hotel so perhaps not so rare as we all assume  - I can only report on my own experiences.still can't quite see how we, the falang are cautioned about being judged so harshly while Thais despite what we are led to believe seem to have little compunction about throwing a hissy fit Odysseus
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#52
13-01-2006, 04:53
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Equally, myself and others have had a great time at this hotel, receptionists delightful, giving good rates for extended stays etc so the service isn't always bad. I extended my stay 3 times in Nov, negotiated a reduced rate, stayed in the same room , paid everything at the end.
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#53
13-01-2006, 07:51
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Your the guest
Hi Torn...I agree that its the principal.You are on holidays and paying room rates as they request on time every time whilst being moved from room to room....
Maybe you could have handled it a little differently(not taken it personnally)...but having the manager scream at you would not have helped... I usually let them speak and when there finished state my case....usually this works.. Good luck anyways... ps ...this is one manager of hotel in LOS...dont let that stop you going there again...stay at C&N Resort....no problems there.. 
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#54
13-01-2006, 14:08
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People
Myself and two mates are going there in March. We picked this place as it was recommended on another forum and seems like good value for the money. We are emailing the manager so we don't have to pay those bookings fees. Thanks for the heads up on what to look out for. Will keep you posted on how we fare, Cheers Austrekker...
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#55
13-01-2006, 20:50
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Quote:
It's not Torn who had the problem at this hotel...Wildone is the Original Poster.
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#56
14-01-2006, 08:21
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Patong Villa hotel stay
Shame that one's holiday got messed up.....in Patong Villa's defence,I stayed there from 27/12 thru 4/1/06.....had a nice stay as per usual, have stayed there 4x prior and intend to stay there again.I found the staff extremeley helpful and pleasant and the service was consistent with any other hotels I have stayed at thru out the world.Lets not over react about Patong Villa...everyone means well but maybe there was a hiccup...dont dwell on the past experiences...think ahead.Theres an old aussie saying..."If you keep looking over your shoulder and not ahead ..you will run into something"
I LOVE PATONG VILLA I LOVE PHUKET I LOVE MTB I LOVE CARLSBERG
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#57
14-01-2006, 09:54
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I guess that guard is gonna lost his job.... As for your post, i am glad i have read it... i am asian and i understand how you feel, you have my sympathy.. would not want to be treated this way - being called a LIARS and THIEVES  , hope this is not a racial thingy...i almost booked patong villa on my last trip, but something tells me not to....  ended up at C&N Spa Resort...
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#58
14-01-2006, 18:25
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