Nok Air Payments

[Mik72]

Sorry if this has been asked as 'Nok Air' is too short for the search engine

When my Mum was trying to book Nok Air flights from BKK ==> HKT return she got a message along the lines of "Foreign Credit Card Error" after submitting her details.

I was wondering if anyone else has come across this and if so how did you arrange payment?

And yes she will be in Phuket when I am there but our travels only overlap for 2 days and she will be safely tucked away in Kata

I am happy to wait until I am there so as not to lock into any specific plans, however she would really like to get this booked in advance so she can forget about it.

[gavgray]

unless there is something wrong with the website. i didn't have a problem last november booking flights with credit card from oz.

[stevem]

I agree sounds like a server or gateway issue on their side.

[Mik72]

Cool...I mailed their feedback address, should hear back in a month or so =)

[Mik72]

Must admit I misjudged their promptness in replying :-) They just sent me the following which explains a bit:

Dear Valued customer,



We would like to apologize at this moment in time in not being able to process your international credit cards. Currently we are in the process of rectifying the credit card fraud system to be more effective. Therefore, we can presently process only the domestic Thailand issued VISA/MASTER cards on our system.



The new system being process is a new system that can protect you and us. Credit card frauds are on the increase, and many legitimate customers of ours (who had their credit cards stolen) are now using the cards to purchase tickets. Even with the world class booking system such as ours, there are still many cases of such activities being recognized. That is the reason why our new anti-fraud system will be in place soon. Mean while, we would like to apologize to you if there’s any inconvenience on your part in trying to book our flights. Once our new system is place, international credit cards booking can resume as normal. Again, we would like to apologize for this inconvenience.





How to continue from here?



For Thai domestic customers; please call our call center at 1318 (operating hours :8.00am – 5.00pm) Our staff would assist you with other payment alternatives such as 7-11(Counter Service Plus) or at ATM belonging to Siam Commercial banks, Krungthai Bank. From there you will receive a booking code once the transactions at any of the outlets have been completed. That’s all you need to get before taking your flight.



For Over seas customers



For over seas customers who continue to wish to make a booking with us, please kindly submit the following documents to our Customer Interaction Center staff via 662-286-9830 or call our CIC at 662-627-2622



1) Copy if the ID card of the credit card holder

2) Copy of the front page of the credit card that you wish to order Nok Flights

3) CVV number (the last 3 digits on the back of the credit card.

4) Name/ contact number / email address.



Once all the documents are completed our staff will complete your reservation and payment.



Once again, we would like to apologize for any inconvenience. Please do not hesitate to contact us via the above email address or telephone number if there are any questions pertaining to the reserving your seats on Nok air.



Sincerely Yours



Nok Air management.

[viking2003]

Mik72 - just having the same problem today, website displaying that it won't accept international credit card!
Did you go ahead and booked by telephone?

[tomyam]

just booked also with nok air (bkk-hky-bkk) from overseas , i just phoned there number , gave them the details of my card and e-mail address and received an e-ticket within 10 minutes , they are quite good speakers of english and repeat all the information that you give them back to you.

+66 290 09955

hope this helps

tomyam

[viking2003]

I booked overseas by phone just now and no problem. In the E-mail they send you after trying to book online they ask for ID copies etc., but by phone (+66 290 09955) no hassle and good english spoken assistance. Gave flight request, passenger and credit card detials and had booking ready within 5 minutes and received E-mail confirmation while on the phone - Phuket, I'm on my way!

[Mik72]

Been away for a few days so have not tried it again lately, but if it is as simple as a quick phone call I will just do that...I'm sure work won't mind

[viking2003]

Mik, it is just that simple! You have to pay a 20THB teleservice fee, but who cares, if you get the flight you need.
One suggestion: When getting the E-mail confirmation you shouldn't forget to log onto their website with the booking number you get and reserve your seat. Big old Viking did that, to be sure not to get squeezed into bad seat

[Mik72]

Finally got off my butt and called them up, was too easy...fantastic english and a good sense of humor

Only thing now is I have no idea of the aircraft in my head so I need advice!! Which is a good seat in the aqua section? (Nok Plus cuz I am a plus kinda build )

[ThaiLearner]

Originally Posted by Mik72

Finally got off my butt and called them up, was too easy...fantastic english and a good sense of humor

Only thing now is I have no idea of the aircraft in my head so I need advice!! Which is a good seat in the aqua section? (Nok Plus cuz I am a plus kinda build )

Normally if you sit near the doors you should get more room so go for row 11

[stevem]

Originally Posted by Mik72

Finally got off my butt and called them up, was too easy...fantastic english and a good sense of humor

Only thing now is I have no idea of the aircraft in my head so I need advice!! Which is a good seat in the aqua section? (Nok Plus cuz I am a plus kinda build )

Have a look here http://www.seatguru.com/

[viking2003]

Mik72, if you have booked NOK-plus you should be safe, since seat's are business class size as I understand it (NOK aircrafts are rented Thai 737's), and you can also see they are in a 2 by 2 configuration.
If it isn't NOK-plus, but 3 by 3 seats, go for an Aisle seat - you then always have free space on one side of yourself. I'm myself very well "build" to use your expression, and have gladly paid the 500 extra for NOK-plus.

[Mik72]

Originally Posted by viking2003

Mik72, if you have booked NOK-plus you should be safe, since seat's are business class size as I understand it (NOK aircrafts are rented Thai 737's), and you can also see they are in a 2 by 2 configuration.
If it isn't NOK-plus, but 3 by 3 seats, go for an Aisle seat - you then always have free space on one side of yourself. I'm myself very well "build" to use your expression, and have gladly paid the 500 extra for NOK-plus.

got 11J in the end, front row Nok plus ailse to be safe...thanks to everyone for their help I know it is only an hour flight but am so excited I tend to get obsessed with details

[viking2003]

Great Mik, I understand you. I'm myself in Phuket first time end of July, if it's same time for you, maybe a beer would be on the agenda?

[Mik72]

Originally Posted by viking2003

Great Mik, I understand you. I'm myself in Phuket first time end of July, if it's same time for you, maybe a beer would be on the agenda?

Not there until 3rd of September unfortunately otherwise most definately! I know you will love the MTB

[cfoz1]

Thanks Everyone for their advice.

We too have now booked Nok Plus seats via the call centre, and should have some good seats. Arriving Phuket 2 September & already can't wait !!

[Mik72]

Originally Posted by cfoz1

Thanks Everyone for their advice.

We too have now booked Nok Plus seats via the call centre, and should have some good seats. Arriving Phuket 2 September & already can't wait !!

Nice hopefully see you at the MTB for a beer or 5!

[cfoz1]

Originally Posted by Mik72

Nice hopefully see you at the MTB for a beer or 5!

Hopefully see you at the MTB, but I feel I am unique compared to other BMS - a non-drinker (or a drinker that just haven't yet found a drink yet that I like - Maybe Nicke's Black Death will change all that :-) )