Quote:
Originally Posted by Bello Uomo
I presume she also read the posts where BMs indicated they are taking their custom away from the KN because of the booking system?
PS: I met Nid on my last trip to Phuket, and she is a nice person.
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Yes I did. One thing she told me is that she is looking at changing the email address from hotmail as she claims that she has replied to everybody in the past. However, it may be a "face" thing as LivinLOS suggested earlier.
As for bookings being kept once confirmed - she has showed me her system and it a nice colour-coded spreadsheet with all the room numbers and dates in a big grid, simple enough stuff for you and me to understand, but the average low-skilled Thai will not have a clue and make mistakes, even miss stuff. In my opinion, she desperately needs an admin person who knows computers and can handle all this, but who will do that job for such small pay and with hardly anything to do ? I think this is the real problem here, just 40 rooms and no real justification to employ someone full time to look after this. At present she has regular customers who go back (like me) time after time and also has many connections from her previous restaurant business as well as those of her husband's bar in Bangkok.
In short, they do not have problems attracting guests and therefore the bottom line is healthy. Given that, why do they need to worry about it ? Not ideal from our point of view as customers but begrudgingly understandable given what we know about Thai culture.