Kris Flyer points on code share flights

[degilbo]

In October last year I booked and paid via internet flights on Star Alliance Airline South African Airways inputting my Singapore KrisFlyer No at the time of paying for my eTicket.

I have been chasing Singapore Airlines for my missing points on the Sydney to Johanesberg outgoing flights. I have been credited with the return flight from Johanesberg.

Singapore Airlines have come back to me advising the following:

Further to your claim, we regret to inform you that the following flight was unsuccessful as it was a codeshare flight operated by Qantas. For codeshare flights, mileage accrual is awarded by the operating carrier. In this case, as the flight was operated by Qantas, the mileage is therefore non accruable as Qantas is not a member of the Star Alliance group.

SA 7701 (operated by Qantas) 08 October 2007 Sydney to Johannesburg Business Class

As stated above flights were ticketed directly through South African Airlines which is a Star Alliance carrier. Singapore Airlines had lost my original claim for this mileage and boarding passes ticket etc all though same was personally delivered at Singapore Airlines lounge in November 07.

I have been credited with the points for the return flight which was also codeshared.

Does any member know the policy for allocation of the points. I believe that as I booked through the Star Alliance carrier that I am entitled.

Guess I do not want to go back to Singapore Airlines and say I got the points for the retirn flight "whats the difference" in caes they decide to reverse them.

Any member experience similar problems.

Appreciate your help

[IRISH JONNY]

If You Want I Will Give You Some Of Mine......555555......got Just Over 90k At The Moment........will Use Them For An Each Way Upgrade At Xmas.........ij

[degilbo]

Originally Posted by IRISH JONNY

If You Want I Will Give You Some Of Mine......555555......got Just Over 90k At The Moment........will Use Them For An Each Way Upgrade At Xmas.........ij

Thanks IJ donations are always gladly accepted. I will have much the same level of points as you when I get the 8900 odd points that are outstanding on this flight. What I don't want to lose is the 8900 that I got on the return flight.

They lost my original claim and are only going on emails without boarding pass proof and eTicket and I believe they are probably thinking I booked via Qantas.

Guess I need to know other BM's experience on points allocation under circumstances of my original post before I go back to Singapore Airlines.

Please send me your points now IJ.



Regards


John

[IRISH JONNY]

What Level Are You With Them..im Silver And Never Had A Proble,..always Found Them Very Helpful..one Time They Forgot To Credit My London- Sing Flite....i Just Emailed Them My Schedule And They Had It Sorted Within A Week.........