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The fiasco has been big news in the UK. The new Heathrow Terminal 5 was opened by HM Queen recently with all the usual fanfare and bullsh*t. Brand new spacious building, latest kit, latest technology blah, blah, blah. The terminal is for BA use only. However BA had awful baggage handling problems from hour 1 of day 1. Thousands of people had to fly without their baggage because they couldn't get the bags on the planes. Unbelievable ! The problems are still not solved and has cost BA an estimated £16 million and more to come. An unmitigated PR disaster........
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