Phuket

Patrs · #1 24-03-2008, 15:58

To make a long story short. On Sunday morning I went to used the Bangkok Bank ATM located near Mr. Goods restaurant. I wanted to withdraw 23000 bth, instead I got 21000. My receipt shown I got 23000 but in reality after counting the funds I got 21000bth. Somehow 2000bth just vanished. I know its not much, but that's a couple ST down the drain. Any BMs know what are my available options?

K2 · #2 24-03-2008, 16:09

Sorry to say but reality is probably you'll have to write it off .... if you have a receipt then you should go to the nearest branch (assuming the ATM was not in a branch as don't know where the 'Mr Good's ATM' is) and they could count the money in the machine against that paid out.

pablo · #3 24-03-2008, 16:36

I had the same thing happen once before. (not in LOS)

As I was "on the road", I couldn't check with the bank.

Amazingly, about 2-3 weeks later, I was credited back into my account...the amount I was shorted by the ATM.

I think that the ATM ran short of bills as I was withdrawing. Same as you, my receipt showed the requested amount.

Hope that you are as lucky.

Patrs · #4 24-03-2008, 18:28

I'll go and check with the branch in the morning, hopefully it will be to my favor.

Maverick351 · #5 24-03-2008, 18:35

Quote:

Originally Posted by Patrs

To make a long story short. On Sunday morning I went to used the Bangkok Bank ATM located near Mr. Goods restaurant. I wanted to withdraw 23000 bth, instead I got 21000. My receipt shown I got 23000 but in reality after counting the funds I got 21000bth. Somehow 2000bth just vanished. I know its not much, but that's a couple ST down the drain. Any BMs know what are my available options?

I would go and check with the bank, as it may have recorded the error, and you will eventually be re-credited your missing money. I used to work on ATM machines, and they do have logs that can tell how many notes were dispensed etc for each transaction. ATM's are normally checked and verified that the cash balances to what they have recorded. (Audit)

As another BM stated, he eventually got the money, and if your telling the truth, then you should be ok.

jedi1977 · #6 25-03-2008, 00:23

My advice would be the same. I work for a bank in my home country, and this is not an unusual occurence. Almost always the ATM will have a record of the transaction.

If you do not reach an agreement with the branch, what you do is you contact your own local bank where you have your account, and ask them to contact either VisaInternational or whoever administers their cards for them. That way you almost always get your money back, guaranteed. There are rules for this kind of event that must be followed, and restitution, luckily, is one of them!

dizbuster · #7 25-03-2008, 07:41

A similar thing happened to me last October. I went to an ATM along the beach road, which was connected to one of those small money changing bureaus (Thai Farmers Bank I think it was). I put my card and PIN in to the machine, I got a receipt back saying I had taken 10,000baht but no money came out !! I immediately spoke to the cashiers inside the booth, who opened up the machine and I assume spotted a problem, as they closed it down. They told me not to worry and it would get sorted out. When I got back home, I checked my next statement (I kept the receipt) and sure enough the money had been debited, but there was a credit a few days later with the same reference. However, I did lose out albeit a small amount, as the exchange rate differential (i.e. buying vs selling rate) made the refund a few dollars smaller and I also never got the withdrawal fee refunded, again a small amount, around $10.

Patrs · #8 25-03-2008, 13:48

Well, the wheels are in motion so to speak. I went to the branch today and filled the necessary paperwork. They told me, they're forwarding the paperwork to the Head office in Bangkok. The entire process should take about 2 weeks.

HEADING2LOS · #9 25-03-2008, 23:06

Don't worry abt that as every ATM transaction you do is logged. Happened with me last time, went to Aydhya bank ATM on RAT-U-THIT rd and withdrew 10,000 baht the monitor displayed transaction complete but did not received a single penny.....got the reciept with 10,000 as debited amount and remaining account balance. Went to bank branch the next day they took photocopy of my debit card also called my bank the same day and informed them. Amount got credited back in my account within 2 weeks. SO no i dont worry abt money not being dispensed from ATM in phuket but my only concern remains that my card is not getting cloned while using the ATM.

Simbo · #10 25-03-2008, 23:29

Lucky man- I get max 20k withdrawl with my Bangkok Bank card!! Good job the ladie don't have my PIN.

georgelondon · #11 25-03-2008, 23:35

i feel sorry ,for example some young dude ,with a limited budget. hits the atm to get his party money out and the machine screws up. the bank telling him there's a 2 week wait to get the baht..no good for him ,his holiday will be over!
always bring a back up card with cash on it!

Robaht · #12 26-03-2008, 02:05

Quote:

Originally Posted by dizbuster

A similar thing happened to me last October. I went to an ATM along the beach road, which was connected to one of those small money changing bureaus (Thai Farmers Bank I think it was). I put my card and PIN in to the machine, I got a receipt back saying I had taken 10,000baht but no money came out !!.

Same thing happened to me at the Bangkok Suwanaphom airport. I stood around and watched it happen to a bunch of people (everybody insisted they had to try - duh!). But in the end nothing was credited/debited to my account despite what the slip said.

I personally like the purple ATM that gives you the broken tree image if you ask for a receipt. All the other machines say to take a receipt to verify your transaction....hmm.

blueeyes · #13 26-03-2008, 03:43

I 100% agree with georgelondon about the backup card,i havent had any atm trouble in thailand (knock on wood) i brought my mastercard along as backup if card should be lost/stolen or chewed up by the atm. Also a good thing to do is to do your with draval before youve used up all the spending bath. i with drew new funds when i were down to 5k bath in my wallet that way i could allways eat/live a couple off days if something happened.

visa2003 · #14 26-03-2008, 06:55

All this would explain a strange credit I got on my statement!!!!
I worked it out after reading this thread and it worked out to a 1000Bt refund!!! I never even realised I had been ripped off!!

Note to self........ withdraw cash BEFORE you get pissed assh*le!!!!!

dizbuster · #15 26-03-2008, 07:53

Quote:

Originally Posted by visa2003

All this would explain a strange credit I got on my statement!!!!
I worked it out after reading this thread and it worked out to a 1000Bt refund!!! I never even realised I had been ripped off!!

Note to self........ withdraw cash BEFORE you get pissed assh*le!!!!!

Shame you worked it out as that little mystery could have kept you going for a long time !! 5555 !!

luv u long time · #16 30-03-2008, 07:53

Quote:

Originally Posted by visa2003

All this would explain a strange credit I got on my statement!!!!
I worked it out after reading this thread and it worked out to a 1000Bt refund!!! I never even realised I had been ripped off!!

Note to self........ withdraw cash BEFORE you get pissed assh*le!!!!!

555555 i always do the same man and i never count the cash not that id be able to count the bloody thing anyway being too drunk, i just look at the statement and trott along... But yes from now on i will make an effort to go to ATM before i hit the town and whist im still sober so between 9 and 10 am.....

georgelondon · #17 30-03-2008, 11:01

[quote=visa2003;456680]All this would explain a strange credit I got on my statement!!!!
I worked it out after reading this thread and it worked out to a 1000Bt refund!!! I never even realised I had been ripped off!!

Note to self........ withdraw cash BEFORE you get pissed assh*le!!!!![/QUOTE]

took me a couple of trips before i wised up and did this. my routine was..

breakfast in summer breeze, hit the atm, beer in shipwreck etc, home for snooze, card in safe, enough cash for the night!

Masterwoodsman · #18 30-03-2008, 11:13

i refuse to use ATM's here in Thailand, i go to the bank and withdraw a lump sum which i keep in my safe and keeps me going for a long while.... There are too many smart ar5e's scamming ATM's these days and they sure as sh1t ain't having my hard earned cash !!!

Phil_in_Thai · #19 01-04-2008, 02:46

It happened to me once in the UK. I wanted to withdraw 100 pounds and got 110.

Only 100 on the statemt. Im sure Im not the only one not to complain.

BTW Couple a months later discovered my ex-gf (not Thai) or one of her family lifted my card numbers and went on an internet spending spree at my expense. Got it all back on insurance but there was no way of proving the individual that did the dirty deed.

I guess that makes her a well and truly 'ex'.

Nicke · #20 01-04-2008, 03:44

It happened to me in Sweden aswell, but the money missing went back to my account automatically after a week or so.

pablo · #21 01-04-2008, 03:55

Once in San Francisco, I approached an ATM to make a withdrawal.

I immediately noticed that there were some bills stuck in the dispensary.

I fished them out, and counted 4 "twenty's". I guess that the last customer was shorted $80. Maybe just not careful???

I didn't feel that I should keep the money, and pondered returning it to the bank...to seek out the proper owner. (ATM was attached to bank building) Upon entering the bank,and looking at the tellers, I decided that the rightful owner, would likely never see his $80.

I stepped back outside and woke up a poor bloke that I had noticed earlier. He was sleeping on the sidewalk, under a cardboard box. And from the looks, he could definitely use a room, a razor, and a good feed.

He was astonished, but took the money...while reciting biblical quotes. 55555

sishow · #22 01-04-2008, 04:42

Quote:

Originally Posted by pablo

Once in San Francisco, I approached an ATM to make a withdrawal.

I immediately noticed that there were some bills stuck in the dispensary.

I fished them out, and counted 4 "twenty's". I guess that the last customer was shorted $80. Maybe just not careful???

I didn't feel that I should keep the money, and pondered returning it to the bank...to seek out the proper owner. (ATM was attached to bank building) Upon entering the bank,and looking at the tellers, I decided that the rightful owner, would likely never see his $80.

I stepped back outside and woke up a poor bloke that I had noticed earlier. He was sleeping on the sidewalk, under a cardboard box. And from the looks, he could definitely use a room, a razor, and a good feed.

He was astonished, but took the money...while reciting biblical quotes. 55555

Cheers PAbs! I like a good quote.

But you never bought 'Big Issue' did you

Patrs · #23 03-04-2008, 11:31

Well, I finally got a call from the Head Office branch in Bangkok. I wasn't there so they left a message. When I went to the branch near C&N the first thing the guy asked me, how come I waited till tuesday to report it. In replied, I told him, I went on a day trip and upon my return the branch was closed. I also told him, he could verified the ATM transactions at the machine. He had no idea what I was talking about and that the Head Office said the machine was working properly. At that point, I thanked him and walked out. Lesson learned.

dizbuster · #24 04-04-2008, 08:39

Unless Bangkok Bank are your bank, i.e. you used an ATM card linked to an account with them, then I think you should call your bank back home and seek guidance from them. The worst thing that can happen is they say they cannot help, but maybe there is something they can do. Also, remember to check your statement for that transaction.